ACL Automotive

Frequently Asked Questions


Q. Who is the supplier of my new car?
A. All our vehicles are supplied directly from the manufacturer via one of our delivery agents. We do not supply imported vehicles.

Q. Will I get more than one key?
A. All vehicles are delivered with a full set of keys which usually comprises of two keys.

Q. Can i put a private registration plate on my car?
A. We do not allow private registration plates on our vehicles.

Lease Agreements

Q. What type of agreements do ACL Automotive offer?
A. We specialise in both Business and Personal Short term vehicle lease agreements.

Q. How long can a lease agreement be for?
A. We offer the best flexibility with our lease agreements with options ranging from 6 to 18 months.

Q.How much is required as a down payment for my Contract Hire agreement?
A. Your initial down payment can be as low as 1 or as high as 12 regular monthly rentals. The higher the opening down payment is, the lower the regular monthly rental will be.

Q. How do I make my lease payments?
A. All payments are required to be paid by Direct Debit.

Q. Can I increase or reduce the annual mileage allowance during the agreement period?
A. No, the mileage allowance selected from the outset shall remain fixed throughout your short term vehicle lease agreement.

Vehicle Delivery

Q. How much does delivery cost?
A. Nothing! Delivery across the UK mainland is FREE. We can deliver vehicles to work or home addresses.

Q. How will my new vehicle be delivered?
A. Your new vehicle will be delivered by one of our associated delivery drivers.

Service and Maintenance

Q. Who is responsible for servicing my vehicle and how often?
A. You will be responsible for all servicing requirements. All servicing must be carried out to your vehicles manufacturers specifications, details of these can be found in the vehicle handbook.

Q. Is my vehicle covered by a warranty?
A. Every new vehicle we lease comes with a full UK manufacturer’s warranty.

Q. Do I have to insure my leased vehicle myself?
A. Insurance must be organised by you and, as a legal requirement, begin from the date the vehicle is delivered to your address. Insurance policies must be fully comprehensive and cover the duration of your contract. Insurers must be made aware that the vehicle is registered to the finance company and is on lease to you.

Q. What do I do if my vehicle breaks down?
A. All our vehicles come with roadside assistance.

Ending my Lease

Q. Do I have to return my vehicle at the end of the lease?
A. No, your vehicle will be collected from your work or home address at the end of the agreement period.

Q. Is my vehicle’s condition checked at the end of the lease period?
A. Yes, vehicles need to be in a condition that is relevant to its age and mileage covered at the end of the lease period. The BVRLA provide guidance on what Fair Wear and Tear standards are for end of lease vehicles.


Q. Who do I need to notify if I have an accident?
A. If you are involved in an accident, you will need to notify your insurance company so they can negotiate directly with the leasing company. Different insurers have different policies and procedures so we advise this is checked directly with them.

Why Choose ACL?

Low fixed monthly payments

No huge initial outlay

Available for personal & business

Eliminates massive depreciation costs

Free nationwide delivery


Road tax is included

Covered by a manufacturer’s warranty


Drive a brand new car

Variable contract length

"Very helpful whilst trying to sort a lease agreement with a new company giving options for 1 year plans to get us on the ladder"

RHD Midland

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